Treating Customers Fairly and Responsible Lending

Our Treating Customers Fairly Policy pledges the following with regards to the Brokering Services we provide: 

1. Consumers can be confident they are dealing with a firm where the fair treatment of customers is central to its corporate culture.             2. Our Services are designed to meet the needs of Consumer Finance Customers only.
3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.
5. Consumers are provided with Services that perform as they would expect, and the associated service is of an acceptable standard and as they have been led to expect.
6. Consumers will not face unreasonable post-sale barriers imposed by our firm to change product, switch provider, submit a claim or make a complaint.

Responsible Brokering

Our Practices

We do not charge any fees at; your Application and use of our Service is free. 
We do not encourage customers to take out loans that are not suitable
We do not target customers who are in financial difficulty or distress
Our service is made clear to customers and is simply worded and explained on our website
We follow all legal and regulatory best practices

Be Responsible

Please look carefully at whether you can afford any loan before taking one out
To avoid paying penalties and extra charges, repay your loan on time if at all possible
To save interest charges, repay early and you will reduce your interest.
Please be aware that if you do make late repayments or fail to repay your loan you may incur further charges that can be costly. Refer to our How It Works section for more detail.

If you are unsure about your finances or would like help and advice you can contact the Citizens’ Advice Bureau:

Warning: Late repayment can cause you serious money problems. For help, please go to: