Complaints Procedure

Our Complaints Procedure

In the unhappy event that you feel we have let you down and you need to get in touch to make a formal Complaint, we have the following Procedure: 

Your right to complain

We strive to offer a vital service for cheap loans and cash loans and work exclusively with reputable loan companies; our track record is excellent. However, every so often someone comes away feeling unhappy about something.

Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.

What can I do?

It is important to let us know that you are unhappy and to give us the chance to put things right.

Making a formal complaint

There are two ways to make a complaint. You can put the information in a letter and send it to the address on the bottom of this page or email us at the address provided above.

Review of your complaint

Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.

In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: www.financial-ombudsman.org.uk